Support & Managed Services
We offer various levels of support for monitoring both physical and virtual environments. Our support services can be tailored to suit your business with points that can be consumed when needed. Bluewire’s Support Services are designed to support your organisation’s IT infrastructure, allowing you to make the most efficient use of your technical and human resources.
What we do
Bluewire Solutions Support Services are designed to support your organisation’s IT infrastructure, allowing you to make the most efficient use of your technical and human resources.
We offer various levels of support for both physical and virtual environments.
Our managed helpdesk support facilities enable us to monitor your most critical applications, servers, data storage and network infrastructure with optional 24 hours a day, 7 days a week.
For immediate response, Bluewire’s highly experienced 2nd & 3rd line support engineers are on hand to deal with your enquiries via telephone, remote access or on-site.
Comprehensive, cost-effective support for all major vendor systems is delivered with services tailored to your individual requirements to ensure that your IT systems are always protected.
Why work with Bluewire?
Bluewire’s consultants have extensive knowledge and experience in developing IT strategies and have deep technical skills covering a large number of technical areas. By engaging our Support services, customers are able to leverage the investments we have made in systems, processes and technology paired with 24/7 service desk and Remote monitoring capabilities. This gives our customers access to round the clock support without the need for significant internal investment in tools and staff to cover shift patterns.
Bluewire Solutions Support Services Include:
- Guaranteed Response Times
- 2nd & 3rd Line Helpdesk Services
- Remote Server Monitoring & Maintenance
- Cost-effective bespoke contract with choice of SLAs
- On-Site Support Escalation
- Affordable points based system
- Hassle-free IT Management – Our services are designed to reduce the overheads of supporting your environment allowing you to focus on running your business.
- Out of hours support available
- Cost effective 24/7 monitoring server
- Proactive support on issues
- Awareness of problems before potential downtime
Why work with Bluewire?
Bluewire’s team of consultants have many years of experience dealing with problems from all business sectors in small and large organisations. By engaging our Server Monitoring services paired with our Support service, customers have round the clock support without the investment of staff to cover shift patterns.
Find out more
Please email us or call us on 0844 567 0580 to understand more about our managed helpdesk support services and how we could help your organisation.